| 1. |
How would you rate the
skill and abilities of our CPA(s) who work with you? How
well do their
skills match your needs? |
| 2. |
Consider which aspects of
satisfaction are most important to you: How responsive are we to
your overall business needs? Are we helpful to you in a
timely manner? |
| 3. |
Do we bring ideas and
opportunities to your attention? Do we do this often
enough? |
| 4. |
Do we spend an adequate
amount of time with you? Do we seem interested in your
ongoing business needs? Do you feel we care? |
| 5. |
How comfortable are you in
discussing your confidential affairs with us? Do you
consider us approachable? Do you feel we listen to you? |
| 6. |
How would you rate our
abilities to solve your business problems? Do we seem to
understand your circumstances and issues? |
| 7. |
Do you feel you receive an
appropriate value for the cost of services we provide to
you? Are there any areas that seem out of balance? |
| 8. |
Have we treated you fairly
and honestly in our business dealings? Have we adequately
addressed any service problems you may have brought to our
attention? |
| 9. |
OVERALL, are you happy and
satisfied with our service? Are you glad you chose us to
be your CPA firm? |
|
10. |
Would you consider sharing
your satisfaction with our service when speaking to
friends
and business acquaintances? |
|
11. |
May we provide your name as
a reference to prospective clients? |
